F.A.Qs

F.A.Q. – Tsamand

Your Vacuum Questions, Answered

Got a question about vacuum repair, parts, or shopping with us? Check below. If you don't see your answer, call us at +1 380-260-3245 or visit our store at 1709 W Park Ave, Anaconda, MT 59711.

Orders & Payments

1. Can I buy a vacuum online and pick it up in store?

Yes. Select "Local Pickup" at checkout on tsamand.com. Your order will be ready within 2 business hours at our Anaconda location.

2. What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, cash, and local checks (with valid ID).

3. Do you offer delivery?

Yes. We offer local delivery within Anaconda and surrounding areas for a small fee. Call us at +1 380-260-3245 to arrange delivery.

4. Can I return a vacuum if I don't like it?

Yes. Unused vacuums in original packaging can be returned within 14 days of purchase for a full refund or exchange. Used vacuums may be subject to a 15% restocking fee unless defective.

Repairs & Services

5. What brands do you repair?

We repair most major brands, including Shark, Dyson, Bissell, Hoover, Miele, Kirby, Eureka, and many more. Call ahead if you're unsure.

6. How long does a typical repair take?

Most repairs (belt replacement, clog removal, brush roll issues) are completed within 2–3 business days. Major motor repairs may take up to 5–7 days.

7. Do I need an appointment for repair drop-off?

No appointment is needed. Just bring your vacuum to 1709 W Park Ave, Anaconda, MT 59711 during business hours. We'll give you a free estimate before starting any work.

8. Do you offer a warranty on repairs?

Yes. All repair work comes with a 90-day warranty on parts and labor.

Products & Parts

9. Do you sell vacuum bags and filters?

Absolutely. We carry bags, belts, filters, brushes, and rollers for most makes and models. If we don't have it in stock, we can order it for you.

10. Do you sell commercial vacuums?

Yes. We offer commercial-grade vacuums for offices, hotels, schools, and cleaning businesses. Ask us about bulk pricing.

11. Can I buy just a replacement part without bringing in my vacuum?

Yes. Just tell us the make and model number of your vacuum, and we'll find the right part for you.

Store & Contact

12. What are your business hours?

Please check tsamand.com or call us for current hours, as they may vary by season.

Typical hours:

  • Monday – Friday: 9:00 AM – 6:00 PM

  • Saturday: 10:00 AM – 4:00 PM

  • Sunday: Closed

13. Where exactly are you located?

We are at:
1709 W Park Ave, Anaconda, MT 59711, United States
Look for the Tsamand sign near the corner of W Park Ave and Main Street.

14. Do you have parking?

Yes. Free customer parking is available directly in front of the store.

15. How can I contact you?

  • Phone: +1 380-260-3245

  • Website: tsamand.com

  • In person: 1709 W Park Ave, Anaconda, MT 59711

Accessibility

16. Is your store wheelchair accessible?

Yes. Our store has ground-level entry, wide aisles, and staff trained to assist customers with mobility needs. See our full Accessibility Statement for more details.

17. I have trouble using your website. Can I order by phone?

Absolutely. Call us at +1 380-260-3245, and we will take your order over the phone and arrange payment or pickup/delivery.

Still have questions?
We're here to help. Reach out anytime – we answer quickly.